Security Announcement Barracuda Email Security Gateway Appliance (ESG) Zero-Day Vulnerability
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What Can We Help You With?

When you encounter technical issues that can't be resolved using our knowledge base, our customer support team is here to help you. To get started, please select the appropriate category for your query, and our team will be happy to assist you. Once you have submitted a request, a member of our team will be in contact as soon as possible.

Scanner Appliance

Issues related to a locally installed scanner (Scanner Appliance), like connectivity problems.

Network or Web Application Scan

General scan issues related to System & Network Scanning, like stuck in progress or scan errors.

Schedule Issues

Scan schedule issues, like missing run time.

Reports Issues

Problems related to vulnerability reports, like creating or sending reports.

Vulnerability Investigation

Issues related to vulnerability false positives, or general questions about vulnerabilities.

Device Agent

Issues related to the agent, Device Agent.

Phishing & Awareness Training

Issues related to phishing simulations and/or awareness training.

Cloud Scanning

Issues related to cloud scanning of Azure, AWS or Google Cloud using CSPM (Cloud Security Posture Management)

Policy Scanning

Issues related to policy scanning and CIS Benchmarks system hardening.


Issues related to an on-premise deployment.

Account or User Issues

Issues with Security Center access.


Issues related to integrations with other products and platforms.


Issues related to our platform API.

Other Questions, Issues or Feature Requests

If you experienced other issues or have a feature request, please go with this option.